Terms & Conditions

 

When purchasing our prints you are subject to the following terms and conditions. We advise you to please read these conditions carefully prior to purchase, as once items have been bought, you are agreeing to abide with these.

PRIVACY

Personal Details – Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals other than Frank Neilsen Photography.

SECURITY

Frank Neilsen Photography does not collect or record any credit card details you may provide when purchasing products from our website. All transactions are securely handled by Stripe.

PRICING

All pricing is in Australian Dollars ($AUD) and includes GST. Frank Neilsen Photography reserves the right to change pricing at our discretion and without notice.

PAYMENTS

We accept all major credit cards, such as Visa, MasterCard, and American Express. For the Direct Deposit option, please provide details via our Contact form in order to proceed. Orders will be dispatched upon payment being received in full.

SHIPPING INFORMATION

Shipping within Australia

  • You should receive your print order within 21 days, and framed prints should be received within 28 days from date of order.
  • A flat postage rate of $15.00 shipping is charged per order within Australia. Framed print orders attract varied charges, which we can advise via our Contact form.
  • Orders are shipped via Australia Post.
  • Please enter your shipping address correctly as once it has been received, and your order dispatched we can not alter the address, and you will be charged the standard applicable postage rate to re-send.
  • If you require Express Post options, please use our Contact form.

Shipping Internationally

  • Orders are shipped using Australia Post's Registered Post International.
  • A flat rate of $AUD25.00 is charged per order for shipping outside Australia.
  • Generally, your order should be received within 20 working days, although certain destinations may take longer.

DUTIES AND TAXES (International Customers)

Please be aware that any items shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible for paying any of the taxes and duties levied by the country you are shipping to. Your package will not be released from customs until these payments are made. Frank Neilsen Photography is unable to advise how much these duties may cost. Please ensure you are aware of the cost of any fees before you make your purchase.

QUALITY ASSURANCE

Frank Neilsen Photography ensures that all items are listed correctly online with their prices and dimensions. Each item is carefully inspected prior to dispatch to ensure that it meets the quality standards of Frank Neilsen Photography. All prints are securely packaged, and leave our premises in perfect condition.

Please note that an item will only be accepted for return under the following conditions:

  • The item is not the image you ordered.
  • The item is returned to us in perfect condition with packaging intact.
  • The item is returned within 14 days of the receipt date.

How to make a return.

  • 1. Check that you meet the above conditions.
  • 2. Contact Frank Neilsen Photography via our Contact Form, and we will forward a postage-paid satchel for return to us. Upon receipt of your item, we will forward the corrected order.

Please Note: If you receive a package which is visibly damaged or opened, insist that this is noted with the carrier before accepting your order.